At Seranin, we take pride in delivering high-quality wedding dresses and accessories with care and efficiency. Below is our shipping policy, including processing times, delivery estimates, and shipping costs.

1. Order Processing Time

  • Standard Orders: Processing time is 3-7 business days before shipment.
  • Custom & Made-to-Order Dresses: Processing time is 4-8 business weeks, depending on the complexity of the design.
  • Bridal Accessories: Ships within 2-5 business days after placing the order.

Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Time & Delivery Estimates

Shipping times vary based on location and selected shipping method:

Destination Standard Shipping (Free) Express Shipping (Paid)
United States 10-25 business days 5-7 business days
Canada & Europe 10-18 business days 6-10 business days
Australia & Other Countries 12-20 business days 7-12 business days

Note: Delivery times are estimates and may be affected by customs delays, holidays, or unexpected circumstances.

3. Shipping Costs

  • Standard Shipping: FREE for all wedding dresses and orders over $150.
  • Express Shipping: Calculated at checkout based on the destination and weight of the package.

4. International Shipping & Customs Fees

  • We offer worldwide shipping to most countries.
  • Customs Duties & Taxes: International customers are responsible for any applicable duties, taxes, or import fees charged by their country’s customs office.

5. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid residential or business address for timely delivery.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your package in real time through our shipping partner’s website.

7. Lost or Delayed Packages

  • If your package is delayed beyond the estimated delivery window, please contact us at [Your Email].
  • If a package is lost in transit, we will assist you in filing a claim with the carrier.

8. Contact Us

For any shipping-related inquiries, feel free to reach out:

Email: support@seranin.com
 Address: 3330 Brighton Blvd, Denver, CO 80216, US

We appreciate your trust in Seranin and are committed to making your wedding shopping experience seamless and joyful! ✨