At Seranin, we are committed to ensuring that every bride has the perfect dress and accessories for her special day. We understand that sometimes adjustments are needed, so we offer a 15-day free return & exchange policy for eligible items.
1. Free Returns & Exchanges – 15 Days
We offer free returns and exchanges within 15 days of delivery for eligible products. To qualify:
✅ The item must be unworn, unwashed, and in its original condition with all tags attached.
✅ The item must be in its original packaging (including garment bags or accessory boxes).
✅ The request for return or exchange must be made within 15 days of receiving the order.
2. Eligible Items for Return & Exchange
✔ Standard-Size Wedding Dresses: Can be returned or exchanged for a different size or style.
✔ Bridal Accessories: Veils, gloves, jewelry, and other accessories can be returned or exchanged.
3. Non-Returnable Items
The following items are not eligible for returns or refunds:
❌ Custom-Made & Personalized Dresses – Since these dresses are tailored to your specific measurements, they are non-returnable.
❌ Altered or Worn Items – Items that have been altered, washed, or worn cannot be returned.
❌ Final Sale Items – Clearance or discounted items are not eligible for return.
4. How to Request a Return or Exchange
If you would like to return or exchange an item, please follow these steps:
1️⃣ Contact Us – Email support@seranin.com within 15 days of delivery with your order number and reason for return/exchange.
2️⃣ Receive Return Authorization – We will provide you with a Return Label for free shipping.
3️⃣ Pack Your Item Securely – Include all original packaging and tags.
4️⃣ Ship It Back to Us – Drop off the package at your nearest shipping center.
5️⃣ Processing Time – Once received, we will process your return or exchange within 7-10 business days.
5. Refund Processing
- Refunds will be issued in the original payment method or as store credit, based on customer preference.
- Refunds will be processed within 7-10 business days after receiving the returned item.
- Original shipping fees are non-refundable.
6. Cancellations & Order Modifications
- Orders can be canceled or modified within 24 hours of purchase.
- After 24 hours, if production has started on a custom dress, cancellations are not allowed.
7. Contact Us
For any return or refund inquiries, feel free to reach out:
Email: support@seranin.com
Address: 3330 Brighton Blvd, Denver, CO 80216, US
We want you to feel confident and radiant in your Seranin wedding dress! Thank you for trusting us on your special journey. ✨