Welcome to Seranin! These Terms and Conditions outline the rules and regulations for using our website, purchasing products, and engaging with our services. By accessing this website and placing an order, you agree to comply with the following terms.

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or have legal parental/guardian consent.
  • We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on this page.

2. Product Information & Custom Orders

  • All wedding dresses and accessories are described as accurately as possible. However, slight variations in color, fabric, or design may occur due to differences in screen displays or handmade craftsmanship.
  • For custom orders, we work closely with customers to meet their specifications. Once a custom order is confirmed, it cannot be canceled or modified.

3. Pricing & Payment

  • All prices are listed in USD and are subject to change without notice.
  • We accept payments via credit cards, PayPal, and other secure payment methods available at checkout.
  • Orders will not be processed until full payment is received.

4. Order Cancellation & Changes

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • After 24 hours, orders are processed, and cancellation is not guaranteed.
  • To request a cancellation, please contact us at support@seranin.com.

5. Returns & Refunds

  • We offer free returns within 15 days of delivery. Items must be unused, unaltered, and in original packaging.
  • Custom-made or personalized dresses cannot be returned unless defective or incorrect.
  • For full details, please refer to our Refund & Returns Policy .

6. Shipping & Delivery

  • We ship worldwide, and estimated delivery time ranges from 5-20 business days, depending on the destination.
  • Customers are responsible for any applicable customs duties and taxes for international orders.
  • Please check our Shipping Policy  for more details.

7. Intellectual Property

  • All content, including images, designs, and text on Seranin.com, is owned by or licensed to us.
  • You may not copy, modify, or distribute our content without prior written consent.

8. Limitation of Liability

  • Seranin is not liable for any damages, including lost profits, resulting from product misuse or failure to follow care instructions.
  • We are also not responsible for delays caused by unforeseen circumstances such as natural disasters, customs clearance issues, or carrier delays.

9. Privacy Policy

We take your privacy seriously. By using our website, you agree to our Privacy Policy, which explains how we collect and use your personal data.

10. Governing Law

These Terms and Conditions are governed by the laws of United State. Any disputes will be handled in the appropriate courts of that jurisdiction.

11. Contact Us

For any questions regarding these Terms and Conditions, please contact:

Email: support@seranin.com
 Business Address: 3330 Brighton Blvd, Denver, CO 80216, US

Thank you for choosing Seranin—where your dream wedding look comes to life! ✨